Scenario | Refund |
Cancelled before nurse dispatched | ✅ Full Refund |
Cancelled after nurse dispatched | ❌ No Refund |
Service not delivered by Dooper | ✅ Full Refund |
Poor quality / unsatisfactory service | ✅ Raise complaint → Refund reviewed |
Service completed with no issue | ❌ No Refund |
Steps to claim refund:
Go to user.dooper.in → My Bookings
Select the booking → Tap "Request Refund" or "Raise Issue"
Describe the problem → Submit
Refund processed in 5–7 business days back to original payment method 💳