Do not worry! This is a common issue
and is always resolved quickly.
Why this happens:
- Internet connection dropped mid-payment
- Bank server was slow or timed out
- Payment gateway technical issue
What to do:
Step 1 — Wait 30 minutes
Most failed payments are automatically
refunded within 30 minutes
Step 2 — Check your Dooper account
Login to user.dooper.in
Go to "My Bookings"
If booking shows confirmed —
payment went through successfully ✅
Step 3 — Check your bank statement
Verify if money was actually deducted
Step 4 — Contact us if not resolved
Include in your message:
- Your registered mobile number
- Amount deducted
- Date and time of transaction
- Screenshot of bank deduction
- Your booking ID if available
⏱️ Refund timeline:
- UPI payments: 2 to 3 business days
- Debit/Credit card: 5 to 7 business days
- Net banking: 3 to 5 business days
We will resolve it quickly! 🙏